Privacy Policy

1. Introduction

Crypton-Anth ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crypton-anth.com or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or enquiry
• Subscribe to our newsletter
• Contact us through our website or email
• Participate in surveys or promotions
• Create an account on our website

This information may include:

• Name and contact details (email address, phone number, postal address)
• Payment information (processed securely through third-party payment processors)
• Travel preferences and special requirements
• Emergency contact information
• Dietary requirements or accessibility needs

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website or search terms
• Location data (with your consent)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our tour services
• Communication: To respond to your enquiries and provide customer support
• Booking Management: To process bookings and send confirmations
• Marketing: To send promotional materials (with your consent)
• Improvement: To analyse website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Safety: To ensure the safety and security of our tours and customers

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• How you can manage cookie preferences
• Third-party cookies and analytics
• Your rights regarding cookies

You can manage your cookie preferences through our cookie banner or your browser settings. Please refer to our Cookie Policy for more information.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Email service providers for communications
• Analytics providers to improve our website
• Tour partners and suppliers (hotels, transport providers, etc.)

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• To protect our rights, property, or safety
• To investigate fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure hosting and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for marketing purposes
• Rights Related to Automated Decision-Making: Protection from automated profiling

To exercise any of these rights, please contact us using the details provided in the Contact section below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Booking and customer data: 7 years for accounting and legal purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months maximum
• CCTV recordings (if applicable): 30 days

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Binding corporate rules or certification schemes

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending an email notification if you have subscribed to our newsletter
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: